Privacy Policy

Last updated: June 11, 2024

This Privacy Policy describes how Roberts Appliances (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from robertsappliances.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, as described below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect or defend our rights, the Services, and our users.

What Personal Information We Collect

Information You Provide Directly

Information that you directly submit to us through our Services may include:

• Contact details: name, address, phone number, email.

• Order details: billing/shipping address, payment confirmation, contact info.

• Account info: username, password, and security questions.

• Shopping activity: products viewed, added to cart, or wishlist.

• Customer support: information you include in communications with us.

Some features of our Services may require this information. If you choose not to provide it, you may be unable to use those features.

Information from Third Parties

We may receive information about you from third-party partners, including:

• Service providers that support our Site and Services

• Payment processors (for payment information and billing details)

• Analytics or advertising partners who help us understand user behavior

Any information we receive from third parties is handled under this Privacy Policy.

How We Use Your Personal Information

We use your information for purposes including:

• Providing Services: processing orders, shipping, returns, and account management.

• Marketing: sending promotional emails or showing product ads (you can opt out anytime).

• Security: detecting and preventing fraud or misuse.

• Communication: providing support and updates about your orders or account.

How We Disclose Personal Information

We may share personal information in limited circumstances, including:

• With vendors and service providers (e.g., payment processors, IT, shipping).

• With marketing partners to show relevant offers or ads.

• When you consent to share (e.g., social logins, shipping).

• To comply with legal obligations or in the event of a business transfer.

We do not sell personal information or use sensitive data to infer characteristics about you.

User-Generated Content

If you submit reviews or other public content, that information will be visible to others. Please do not share personal or sensitive data in public posts.

Third-Party Websites and Links

Our Site may link to external websites not operated by us. We are not responsible for the privacy or security of those sites. Please review their policies before sharing your information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16 years old. If a child has provided us data, please contact us so we can delete it.

Security and Data Retention

We use appropriate security measures to protect your personal information, but no system is completely secure.
We retain personal information only as long as necessary for business, legal, or contractual purposes.

Your Rights and Choices

Depending on your location, you may have rights such as:

• Access to your personal information

• Correction of inaccurate information

• Deletion of your data

• Opt-out of promotional communications

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

Complaints

If you have concerns about how we handle your information, please contact us first. You may also have the right to report your concern to your local data protection authority.

International Users

If you access our Site from outside the United States, your data may be transferred and processed in the U.S. or other countries where our partners operate.
We use approved mechanisms for international data transfers when required by law.